FAQ
THE MOST FREQUENTLY ASKED QUESTIONS
Perguntas frequentes
Orders for countries outside the EU may incur an extra fee plus import customs duties at the time they are received in the country of destination.
Customs policies and import taxes vary depending on the country, and it is not possible to have control over expenses and the respective costs.
We ship outside the E.U.
- Access your order history through the Login menu;
- Save all your data and place the order faster;
- Enjoy exclusive promotional campaigns for registered customers;
- Possibility to create a Wishlist where you can save and manage your favorite items.
- Possibility to manage stock alert notifications;
- Consultation of your vouchers;
- Possibility of making exchanges or returns in a practical and fast way.
Select the item/s you want as well as the color and size.
After adding the items to the cart, you must finalize the order: confirm the desired items, if you have a promotional code, apply it and select the desired delivery method.
If you are a registered customer, you can access it using your email and password.
If you do not have a customer account, you can choose to register or proceed with the purchase without registration.
Then confirm the delivery method, the billing address and, if you choose, fill in the tax number.
The last step is to select the payment method. In the Credit Card or Paypal methods, you will be redirected to the payment page; if you choose Bank Transfer, select OffLine Payment and you will receive payment details in the order confirmation email.
You must change the delivery address in your Client Area, however the address may not be possible to change the order already placed, so you must send an email with the change request to jpgaudencio@gmail.com or by phone if the order has not yet been shipped.




