Question 1

International Shipments

Accepted Answer

Orders for countries outside the EU may incur an extra fee plus import customs duties at the time they are received in the country of destination.

Customs policies and import taxes vary depending on the country, and it is not possible to have control over expenses and the respective costs.

We ship outside the E.U.

Question 2

What are the advantages of registering with the Online Store?

Accepted Answer

- Access your order history through the Login menu;
- Save all your data and place the order faster;
- Enjoy exclusive promotional campaigns for registered customers;
- Possibility to create a Wishlist where you can save and manage your favorite items.
- Possibility to manage stock alert notifications;
- Consultation of your vouchers;
- Possibility of making exchanges or returns in a practical and fast way.

Question 3

How can I order products through the online store?

Accepted Answer

Select the item/s you want as well as the color and size.

After adding the items to the cart, you must finalize the order: confirm the desired items, if you have a promotional code, apply it and select the desired delivery method.

If you are a registered customer, you can access it using your email and password.

If you do not have a customer account, you can choose to register or proceed with the purchase without registration.

Then confirm the delivery method, the billing address and, if you choose, fill in the tax number.

The last step is to select the payment method. In the Credit Card or Paypal methods, you will be redirected to the payment page; if you choose Bank Transfer, select OffLine Payment and you will receive payment details in the order confirmation email.

Question 4

Can I place an order by phone or email?

Accepted Answer

Yes, it is possible to receive orders by phone or email, however, they will only be confirmed after payment has been made and the respective proof to be sent by email to jpgaudencio@gmail.com.

Question 5

I made a mistake with the size or the item, how can I change it before receiving the order?

Accepted Answer

If the order has not yet been sent or shortly after confirmation in the store, it is possible to make the change by sending an email with the order number and respective change, or even by telephone referring to the desired item/size.

Question 6

I made a mistake with the delivery address, how can I change it?

Accepted Answer

You must change the delivery address in your Client Area, however the address may not be possible to change the order already placed, so you must send an email with the change request to jpgaudencio@gmail.com (mailto:jpgaudencio@gmail.com)or by phone if the order has not yet been shipped.

Question 7

How do I receive the invoice for my order?

Accepted Answer

You will receive your invoice in duplicate, along with the order, one in the carrier's envelope and the other inside the box, you can also request that it be sent to you by email.

Alentejo Boots

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