STORE POLICY
Privacy Policy
We founded the Botas Alentejanas/ Jerónimo Gaudêncio business with one purpose: to offer our customers a fair, rewarding and pleasant shopping experience. Our store policies are detailed below. Check it out and contact us for more information.
Alentejana Boots/ Jerónimo Gaudêncio works based on trust and transparency. This commitment translates into the day-to-day relationship with our customers, employees and suppliers. The privacy and security of the data you entrust us with is a priority for us.
It is our commitment to only collect, store, process, transmit or eliminate your personal data with transparency and that are essential to provide you with the best services. We will inform you of how we use your personal data and for what purposes with the guarantee that we collect, share and store your personal data with reference to the best practices in the field of security and protection of personal data.
When your personal data is collected, stored, processed, transmitted or disposed of by other entities, we demand the same level of privacy and security.
We want you to feel confident that your personal data is safe with us, as we are always committed to protecting your privacy, and we take our responsibilities with regard to the protection of your personal data with great seriousness and commitment.
The use and protection of the Customer's personal data that are under the responsibility of Botas Alentejanas/ Jerónimo Gaudêncio comply with the provisions of EU Regulation 2016/679.
Whenever you have any questions about the use we make of your personal data, we will be available to help you through the email jpgaudencio@gmail.com.
Our Privacy Policy may change from time to time, with all changes posted on this page.
1.Who is responsible for processing my personal data?
The person responsible for processing personal data is a company in individual name, Jerónimo Joaquim Patrício Gaudêncio, headquartered at Rua da Liberdade Nº3. 7220-023 Alqueva, (Portugal).
2.What personal data can Botas Alentejanas/ Jerónimo Gaudêncio collect?
In this Privacy Policy, the term “Personal Data” means the set of information that relates to you and that allows us to identify you, directly or indirectly. Your personal data may include, for example, your name, your tax identification number, your contacts (physical or electronic), your transactions and your interactions with us.
We may also receive your personal data from other companies, namely when they collect, process or store them under a service provision contract.
Botas Alentejanas/ Jerónimo Gaudêncio may collect the following categories of personal data:
i. Customer identification data - name, address, telephone, e-mail, date of birth and gender, etc. – when creating an account, when joining a loyalty program or when subscribing to our newsletter;
ii. Customer data – name and tax identification number – when purchasing our products or services;
iii. User data with online purchases: User identification data – name, e-mail, address, tax identification number – when making an online purchase;
iv. Customer data for after-sales services – name, address, postal code, telephone contact, e-mail, purchase details, item warranty – when requesting the repair/repair of an item or making a quality complaint;
v. Recording of calls, name, telephone, emails or chats for remote contacts – when contacting the Customer support team.
3. How and why does Botas Alentejanas/ Jerónimo Gaudêncio use my personal data?
We use your personal data for the following purposes:
i. Management of the Loyalty program - to facilitate your purchase process, guarantee the attribution of program benefits and the management of your Customer account;
ii. Marketing and direct marketing – to inform you about news and offers that may be of interest to you;
iii. Transaction management – for issuing invoices for the purchase of goods and services;
iv. Home deliveries – so we can deliver your purchases to your home;
v. Customer support contacts – so that we can provide you with a support service, before, during and after the sale;
saw. Warranties and after-sales support – to allow you to access repair services for the products you purchased with a guarantee and to be able to repair or replace them;
vii. Service management – so that we can provide you with the service you have contracted with us, for example, alerts or requests for the availability of product stock.
4. How long will Botas Alentejanas/ Jerónimo Gaudêncio keep my personal data?
We only keep your personal data for as long as necessary to fulfill the purposes in point 3. and to comply with the law.
Once the maximum retention period has been reached, your personal data will be anonymized or securely destroyed/disposed of.
The most relevant retention periods are as follows:
i. Personal data in the shopping cart will be automatically anonymized after 30 days.
ii. If a customer has not logged in for over 365 days, their account will be automatically removed.
iii. The data submitted via the contact form will be automatically anonymized 30 days after submission.
5. With whom can Botas Alentejanas/ Jerónimo Gaudêncio share my personal data?
Botas Alentejanas/ Jerónimo Gaudêncio may communicate your personal data to third party service providers of Botas Alentejanas/ Jerónimo Gaudêncio, namely, companies involved in the process of purchasing and managing billing, transport, storage, marketing, hosting websites and bank branches.
Botas Alentejanas/ Jerónimo Gaudêncio resorts to subcontracting reputable service providers, who may process Customer data exclusively for the purposes established by Botas Alentejanas/ Jerónimo Gaudêncio, complying with legal regulations on the protection of personal data , information security and other applicable standards. These companies are only provided with the personal data necessary for the provision of the service in question.
Where required by law, we may have to disclose your personal data to authorities or third parties, in which case our control over how your personal data is protected is limited.
6. Botas Alentejanas/ Jerónimo Gaudêncio transfer my personal data outside the European Union?
Botas Alentejanas/ Jerónimo Gaudêncio may transfer your personal data to countries outside the European Union, in case of legitimate interest of the data subject, maintaining the same level of guarantee of protection of that data.
7. How does Botas Alentejanas/ Jerónimo Gaudêncio protect my personal data?
We have a variety of information security measures, in line with the best national and international practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that guarantee the protection of your personal data, preventing its misuse, unauthorized access and disclosure, its loss, its undue or inadvertent alteration, or its unauthorized destruction. We assume the same commitment to continuous improvement in terms of information security as we do in our daily activities.
Among others, we highlight the following measures:
i. Restricted access to your personal data only by those who need them for the purposes we set out above;
ii. Storage and transfer of personal data only in a secure manner;
iii. Protection of information systems through devices that prevent unauthorized access to your personal data;
iv. Implementation of mechanisms that guarantee the safeguarding of the integrity and quality of your personal data;
v. Permanent monitoring of information systems, with the aim of preventing, detecting and preventing the misuse of your personal data;
saw. Redundancy of storage, processing and communication equipment for personal data, to avoid loss of availability.
Where required by law, we may have to disclose your personal data to authorities or third parties, in which case our control over how your personal data is protected is limited.
8. Why do we use cookies and how do we guarantee your privacy?
Cookies are small text files sent to your computer or mobile device when you visit websites. Cookies allow us to improve the performance and browsing experience of our users, making it possible to store and retrieve information about their browsing habits in order to customize browsing according to their preferences.
The cookies that Botas Alentejanas/ Jerónimo Gaudêncio collects do not allow identifying the user, they only store generic information, namely the form and/or place of access and the way in which you use the Websites. Cookies only retain information related to your preferences as a user.
These are the types of Cookies we use at www.botasalentejanasj.com:
i.Session cookies: temporary cookies that remain in the browser's cookie file until the website is abandoned, so that no record is left on the user's hard drive. The information collected by these cookies serves to analyze traffic patterns on the site. Session cookies make it possible to improve the content and also the usability of the website.
ii. Analysis cookies: These are those that are treated well by us or by third parties, allowing us to quantify the number of users and carry out the measurement and statistical analysis of how users use the service offered. We examine your navigation on our website, with the aim of improving the supply of products or services that we make available to you.
iii. Advertising cookies: They are those that are treated well by us or by third parties, allowing us to manage more effectively the offer of advertising spaces that exist on the website, being able to analyze your browsing habits and show you advertising related to your browsing profile.
If you prefer not to allow cookies, you have the possibility to disable cookies in the internet browser (browser) you are using, but you should bear in mind that it may prevent some web pages from being displayed correctly.
All navigation browsers allow the user to accept, refuse or delete cookies through the selection of advanced browser settings. Cookies can be configured in the “options” or “preferences” menu. You should, however, bear in mind that deactivating cookies may prevent some web services from working properly, which could partially or completely affect your navigation on the website.
9. How can I exercise my Personal Data Protection Rights?
In certain circumstances, you have the right to access or ask us to:
i. Additional information about the use we make of your personal data;
ii. Your personal data;
iii. That we transmit your personal data that you have provided to us to another entity;
iv. Updating your personal data;
v. Erasing your personal data;
saw. Not to be subject to individual and automated decisions;
vii. Opposition to the processing of your personal data;
viii. The limitation of the way in which we use your personal data while correcting them or clarifying any doubts about their content or the use we make of them;
ix. The provision of a channel so that you can challenge decisions based on your personal data.
You also have the right to withdraw or change, at any time, the consent you have given us to use your personal data.
The exercise of these rights is exceptional when your personal data are used to safeguard the public interest, namely in cases of detection and prevention of crimes.
To exercise your personal data protection rights or whenever you have any questions about the use we make of your personal data, please contact us via email jpgaudencio@gmail.com-
If you are dissatisfied with the way we use your personal data or with our response to your request to exercise your rights, you may submit a complaint to the National Data Protection Commission (CNPD) – Address: Rua de São Bento, 148 – 3º , 1200-821 Lisbon – Phone: +351213928400 – Fax: +351213976832 – E-mail address: geral@cnpd.pt.
Who we are
We are a company with more than a century of experience in the handicraft and public sale sector.
Botas Alentejanas/ Jerónimo Gaudêncio was founded (1st Register) in 1964 under another name, Joaquim da Rosa Gaudêncio, which he inherited from his father, Jerónimo Gaudêncio and was dedicated exclusively to the artisanal manufacture and sale of Alentejo boots.
We keep the tradition.
We sell to our customers in Portugal and all over the world.
“For those who only settle for the authentic”
We have managed over the years to always have a wide range of products that we believe can serve the most demanding of customers. We are a different and unique store. In 2017, the company launched this website with the aim of presenting our customers with a very easy way to buy, without leaving home and open 24 hours a day, a large part of the products we have. Browse our website and discover your favorite product.
Our online store undertakes to comply with all current legislation on distance selling and electronic commerce, namely Decree-Law 82/2008, as well as other legal provisions that apply to this type of commerce.
For your information and in compliance with DL 82/2008, we inform you of the following:
The person responsible for the management and sale of the items presented in this online store, JERÓNIMO GAUDÊNCIO with Taxpayer number 137130899.