SHIPPING AND RETURNS
Terms and Conditions/ Payment Methods/ Cookies
We want to provide a fair and pleasant shopping experience for our customers. To learn more, check out our terms and conditions below. Get in touch if you have questions.
1. Scope and Object of the General Conditions of the Botas Alentejanas Store/ Jerónimo Gaudêncio
These General Conditions of Contract and Use apply to visitors (users) of the website www.botasalentejanasj.com and to any transactions of a commercial nature carried out through the Botas Alentejanas Online virtual store available on the website. The website www.botasalentejanasj.com belongs to the companyin individual name, Jerónimo Joaquim Patrício Gaudêncio, headquartered at Rua da Liberdade Nº3 . 7220-023 Alqueva, taxpayer number 137130899 (hereinafter “Botas Alentejanas/ Jerónimo Gaudêncio”).
Browsing the Site, as well as purchasing any product at the Botas Alentejanas/ Jerónimo Gaudêncio Store, implies acceptance of these General Conditions of Contract and Use by the User and the Customer.
When placing an order through this website (or Site), the user declares that he is over 18 years of age and that he has the legal capacity to enter into contracts.
Botas Alentejanas/ Jerónimo Gaudêncio reserves the right to change these General Conditions of Contract and Use without prior notice, any changes being published on the website www.botasalentejanasj.com.
2. Registration
2.1 The User may use the Site without the need for any registration. However, some of the features of the Site may be dependent on registration.
2.2 In order to become a customer of the website www.jeronimogaudencio.com, you must register. In this register, the necessary elements will be collected to carry out all online commercial transactions and future contacts that prove necessary to establish, in order to ensure the best customer service.
3. Password
3.1 Access is restricted to each customer and guaranteed by the use of a login and a password chosen by the customer. You must keep the password strictly confidential, not disclosing it or sharing it with third parties.
3.2 You are entirely responsible for the use of your password as well as any orders placed with it, even without your knowledge and for all the information we receive through your email address and/or password.
3.3 You must immediately notify Botas Alentejanas/ Jerónimo Gaudêncio of the unauthorized use of your email and/or password or of any other situation known to you that may jeopardize the security of the website.
4. My Account
4.1 The user of this website is responsible for the access elements to his account (username and password) in order to guarantee the confidentiality of his data.
4.2 Through the “My Account” option, you can enter or change your personal data, edit your address book, consult orders placed or change your password.
4.3 In situations of improper use of the website and regardless of the applicable legal procedure, Botas Alentejanas/ Jerónimo Gaudêncio reserves the right, namely, to cancel user registration, remove orders as well as any other type of user content.
5. Security and Confidentiality Policy
5.1 Botas Alentejanas/ Jerónimo Gaudêncio, recognizes the importance of protecting personal data, thus guaranteeing the confidentiality of all data provided by its customers. The collection and processing of data is carried out in a secure way that prevents its loss or manipulation.
5.2 Botas Alentejanas/ Jerónimo Gaudêncio, does not disclose or sell its customers' data to third parties, so all information is confidential. Access to information is restricted, being used only for communication with the Customer and the processing of their orders, namely payment, shipping and after-sales assistance.
5.3 All customers have the right to access, rectify, cancel and oppose their data, expressly expressing this will through the following means:
• Email: jpgaudencio@gmail.com
• Letter: Rua da Liberdade Nº3, 7220-023 Alqueva
• By telephone number 969 925 922, on weekdays, from 10:00h to 19:00h
You can also, using the same channels, express at any time your desire not to receive any type of communication or to stop being part of the Loja Botas Alentejanas/ Jerónimo Gaudêncio database.
6. Content Information
6.1 The Website www.botasalentejanasj.com is intended for private use only. The reproduction, transfer, distribution or storage of the contents of the website without prior written authorization is prohibited for purposes other than strictly personal use.
6.2 Botas Alentejanas/ Jerónimo Gaudêncio, reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.
6.3 To facilitate access to other content, the website www.botasalentejanasj.com may include links to other websites on the Internet. This does not mean that Botas Alentejanas/ Jerónimo Gaudêncio supports these sites or recommends these products and services and declines any responsibility for their content. The customer who accesses an external link must read and accept the conditions of that site before using it.
6.4 Botas Alentejanas/ Jerónimo Gaudêncio, makes every effort to ensure that the information presented is free of typographical errors and whenever it occurs, it will correct it as soon as possible. In case the information presented does not correspond to the characteristics of the product, the Customer will be informed and will have the right to cancel the order.
7. Products, Prices and Measurements
7.1 All prices mentioned include VAT at the legal rate in force and are presented in euros.
7.2 The prices paid for the items you order are displayed on this Site on the date the order is placed, including VAT in force, but excluding shipping costs.
7.3 Shipping costs will be charged according to the values indicated on this Site on the date you place your order, and calculated according to its value.
7.4 Botas Alentejanas/ Jerónimo Gaudêncio, reserves the right to change its prices and shipping costs at any time, as well as cancel the contract in the event of writing, printing or calculation errors.
7.5 Botas Alentejanas/ Jerónimo Gaudêncio informs that the prices charged at www.botasalentejanasj.com are exclusive to the online store and may vary from the prices in physical stores. The online store's product catalog is independent of physical stores, both in terms of price, in terms of the products presented and quantities in stock. All promotional campaigns have a limited and exclusive stock for online marketing.
7.6 The offer available at Botas Alentejanas/ Jerónimo Gaudêncio Online is limited to existing stock.
7.7 Botas Alentejanas/ Jerónimo Gaudêncio, reserves the right to change the marketing conditions of the products presented.
7.8 Botas Alentejanas/ Jerónimo Gaudêncio, reserves the right to modify prices at any time, however it tries to apply the rates in force that were indicated on the website at the time the customer placed the order.
7.9 We inform you that, if the indicated price is incorrect and manifestly derisory, regardless of its cause (computer bug, manual error, technical error, etc.), the order will be canceled, even if it has already been confirmed.
7.10 All measurements presented in the individual description of each product correspond to approximate values, as the measurement depends on many factors (Ex: handcrafted products can present significant differences as there will never be one equal to the other, surfaces can be irregular, depending on the point of measurement, in certain cases whether the product is full or empty, etc.). In case of doubt, please contact our store via email, jpgaudencio@gmail.com, or via telephone number 969 925 922, on weekdays, from 10:00h to 19:00h, and indicate the article reference.
7.11 In handcrafted items, due to their own characteristics, one will never be exactly alike.
7.12 For technical reasons, the colors shown may differ slightly from the actual colors.
8. Payment Methods
The sole proprietorship Jerónimo Joaquim Patrício Gaudêncio - Botas Alentejanas/ Jerónimo Gaudêncio, offers three payment methods so that you can comfortably pay for your orders.
8.1 Payments by Paypal:
The Paypal system, already used by many users in Portugal, is undoubtedly one of the best and safest ways to make payments via the internet. The buyer feels confident in using the system and brand recognition is already a sure way of making purchases.
Paypal payments are only valid when the recipient is the same as the credit card. If this does not happen, Botas Alentejanas/ Jerónimo Gaudêncio may decline the order and refund the payment made.
We only accept payment by Paypal with a recipient other than the cardholder, when the latter sends us a copy of the BI/CC together with a signed declaration that he/she has allowed the payment.
8.2 Payments by Credit Card:
Allows customers to make their secure payment with any credit card. As soon as this is done, we automatically receive confirmation from the responsible entity.
8.3 Payments by Bank Transfer:
Holder: Jerónimo Joaquim Patrício Gaudêncio
NIB: 0035 0645 0000 8650 700 13 (CGD)
IBAN: PT50 0035 0645 0000 8650 700 13
BIC/SWIFT: CGDIPTPL
Thank you for sending proof to jpgaudencio@gmail.com.
9. Cookies
Cookies are files that are saved on your computer with the sole purpose of simplifying your navigation on www.botasalentejanasj.com (these cookies cannot contain viruses or be executed, as they are not active files).
Allow:
Improve your browsing experience and benefit from our personalized advice.
Be informed about our promotional offers on different products.
Save the products in your shopping cart to be able to continue your order at any other time.
These cookies can only be read by botasalentejanasj.com and you, and you can delete them if you wish.
If you do not wish to receive cookies, you can configure your computer to notify you whenever you receive a cookie or disable all cookies through your browser program (Internet Explorer, Netscape Navigator, etc.). (Consult the Help menu of your query program to find out the correct way to change or update cookies). If you disable cookies, you may not be able to access some of the functions listed above.
Through their settings, most browsers allow you to have some control over most cookies. For more information about cookies, including to find out which cookies have been set and how they can be managed and deleted, visit www.allaboutcookies.org. If you do not want your website visits to be detected by Google Analytics, go tohere.
10. Alternative Resolution of Consumer Disputes
The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, Botas Alentejanas/ Jerónimo Gaudêncio provides all the information so that you can exercise your right to complain to an official entity, third party and impartial to the process, ("dispute resolution entity") that will help you to resolve the dispute in question.
Therefore, if you are dissatisfied with the purchase of a good or service on our website, or with the solution presented by us to resolve the situation, you can access this official website: https://webgate.ec.europa.eu/odr/ main/?event=main.home.show and state your objection.
What is Alternative Dispute Resolution?
Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal to official entities that help them in the resolution, or guidance of any conflict, before opening litigious proceedings in the Courts.
As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between him and the trader who is the target of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
Perhaps you know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'competent commission in the context of consumer disputes'.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.
In order to comply with the provisions of Law nº 144/2015, of September 8, Botas Alentejanas/ Jerónimo Gaudêncio provides the websites of some of these entities that may help you to present your arguments:
Suggestions for Alternative Dispute Resolution Entities
CNIACC - National Center for Information and Arbitration of Consumer Disputes
http://www.arbitragemdeconsumo.org/
Lisbon Consumer Dispute Arbitration Center
http://www.centroarbitragemlisboa.pt/
Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
CIMPAS – Insurance Information, Mediation and Ombudsman Center
More information at the Consumer Portal www.consumidor.pt
11. Platform for Claims
If, for any inconvenience, you wish to express your displeasure regarding the services that were provided through the Botas Alentejanas/Jerónimo Gaudêncio Online Store, we ask that you do so by email or through the consumer support supervisory entity.